Features

Everything you need on WhatsApp

Sell, support and engage customers on the app they already use every day.

Chatbot Flows

Design conversations, not code

Map out automated journeys visually — greet customers, show menus, capture details, and hand off to a human when needed.

  • Keyword & button triggers
  • Conditions, delays and tags
  • Human handover in one click
  • 24×7 automated replies
Use Cases

Made for your industry

Retail & E-commerce

  • Order confirmations & delivery updates
  • Abandoned cart recovery
  • Catalogue browsing & offers

Distributors & Manufacturers

  • Auto-send invoices & ledgers from BUSY
  • Payment reminders to dealers
  • Order booking via chatbot

Schools & Institutes

  • Admission enquiries on autopilot
  • Fee reminders & receipts
  • Attendance & result alerts

Clinics & Healthcare

  • Appointment booking with Flows
  • Reminders & follow-ups
  • Report delivery on WhatsApp
Get Started

Go live in three steps

FAQ

WhatsApp API questions

The app is meant for one phone and manual replies. The API (through BigNext WA) lets you add chatbots, multiple agents, broadcasts and integrations with your software like BUSY.

Yes, in most cases your existing number can be migrated to the API. Our team guides you through the process.

No. BigNext WA includes a visual, no-code builder. For advanced needs, our team can build custom flows for you.

Yes — combined with our Busy Cloud API, invoices, ledgers and payment reminders can be sent automatically on WhatsApp.